Technical Support Call Centre Agent Job Description
If problem-solving and analysing on customers technical issues is your game, join South Africa’s leading payment gateway provider. We are seeking Technical Support Call Centre Agents in our Johannesburg office.
i-Pay is a simple, real-time EFT payment solution, that allows the consumer access to make secure, instant payments directly into a merchant's bank account. This payment gateway facilitates transactions via eCommerce, mobile, eBilling, and in-store transactions.
What we need from you
The core function of this role is that of a support technician with growth opportunities within the development department.
From a support technician point of view, the staff member’s role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. Support staff must make sure that they know the policies and SLAs that are in place and always adhere to them.
In the role of support, staff will report to the head of support and keep themselves accountable for their own actions, representing the company in the best light possible by demonstrating our core values at all times.
Ultimately, we are all accountable to the customer as they use the services we offer.
Many support queries are of a technical nature and therefore i-Pay support technicians should have a good understanding of the i-Pay system, programming languages, techniques, and concepts used. They would need to assist external developers in their attempts to successfully integrate their respective systems with the i-Pay system.
What the job entails…
The Nitty Gritty Details. So let’s get this show on the road…
The benefits of joining i-Pay are that you get to experience vibrant growth first hand. Come and be part of this highly energetic, enthusiastic, positive team whose sole focus is on growth, growing personally as individuals, locally and globally as a trendsetter. We are big into a healthy and balanced lifestyle by encouraging healthy diets and activity. By joining i-Pay, you will further be part of weekly, monthly and annual recognition awards.
Come and join in the fun with us! *