I-Pay Secure Payment (PTY) LTD logo

I-Pay Secure Payment (PTY) LTD

Head of Key Account Management

Business Development & Sales – Melrose Arch , Gauteng
Department Business Development & Sales
Employment Type Full-Time
Minimum Experience Experienced

A fantastic new opportunity has opened in our business for a Head of Key Account Manager. If you are passionate about developing and expanding trust relationships as well as understanding customers’ needs and requirements, what are you waiting for…

Introducing I-Pay
i-Pay is a simple, real-time EFT payment solution, that allows the consumer access to make secure,
instant payments directly into a merchant's bank account. This payment gateway facilitates transactions
via eCommerce, mobile, eBilling and in-store transactions.

What we need from you
We are looking for a Head of Key Account Management to join our i-Pay business. The Head of Key Account Management leads and oversees activities of the entire key account management team. He/she expands and maintains relationships with strategically important and large Clients. Assigned to the highest-value key Customers, the Head of Key Account Management is responsible for assigned strategic account targets and sales quota.

The Head of Key Account Management represents the whole spectrum of the business’s products and services to the assigned Customers. He/she also leads key account planning and ensures that all assigned customer accounts within the department are catered for and that their needs and expectations are met by the business.

Ultimately the Head of Key Account Management will be responsible for representing a specific vertical in Business Intelligence within high-profile accounts.

What the job entails but you probably know this already…


DRIVE SUSTAINABLE & PROFITABLE GROWTH FOR KEY ACCOUNTS: achieve channel fiscal sales goals working with the Customer and i-Pay Key Account Management Team to set sales targets, track performance, and address business needs.

DRIVE STRATEGY: Be the point person developing the strategy for the i-Pay Key Account portfolio and translating those strategies to each individual Customer, both short- and long-term, constantly monitoring current business while applying a clear direction on the path for growth.

BUILD PORTFOLIO STRENGTH: leverage portfolio scale to pursue and create unique opportunities for i-Pay. Share best practices and pursue synergies were possible. Lead contact to escalate and communicate portfolio-wide issues.

MAXIMIZE GROWTH OF INDIVIDUAL ACCOUNTS: work closely with the Account teams to ensure that the Customer strategies are incorporated at the i-Pay execution level. In addition, ensure that account teams:

  • Coordinate with Customers to develop growth strategies
  • Partner with the rest of the i-Pay business to guide effective planning and allocation of resources across sampling, marketing, and activation. Leverage learnings across the portfolio.
  • Maximize big launches with the best possible marketing plans and appropriate support from the Customer
  • Understand and leverage key new account levers, such as smart sampling, to ensure the full suite of i-Pay products are maximizing filling the funnel with new customers
  • Manage overall i-Pay activity to drive volume and ensure this is aligned to the sales plan
  • Drives Integration & Acceleration of i-Pay business with Customer

DRIVE A RELATIONAL APPROACH TO MARKET: work with Key Account Leads and with the Account team to meet customer’s evolving expectations in an omnichannel environment and, at the same time, continue to evolve i-Pay’s go-to-market strategies to fully capitalize on the strengths of the channel.

DRIVE CROSS-FUNCTIONAL ALIGNMENT BETWEEN CUSTOMER AND i-PAY: work closely with the teams for B&M, retailer.com, and marketing to further integrate corporate strategic objectives, sales objectives, and marketing planning to capitalize on potential synergies, eliminate overlaps, and maximize the potential of each channel.

Works Effectively Across Accounts and Cross-Functional Groups within the business to Achieve Brand & Portfolio Objectives

CLOSE COLLABORATION WITH ACCOUNT TEAMS: work closely i-Pay Account teams to jointly develop strategies and tactics to capture the priority opportunities for the customer. Leverage learnings across the portfolio.

BRAND MANAGEMENT & EFFECTIVE COMMUNICATION: Point person between i-Pay and Customer to communicate objectives and ensure execution alignment. Frequently interact and negotiate with both i-Pay and Customer to reinforce strategy and sell innovative concepts which help drive business and provide results on programs.


The Nitty Gritty Details. So, let’s get this out the way and get this show on the road…

  • 5 – 10 years’ work experience in marketing and account management and/or business development.
  • Strong knowledge of account planning and programming.
  • Understanding of an open-sell environment, as well as multi-channel marketing, is required.
  • Digital marketing and e-commerce business experience preferred.
  • Extensive business acumen and financial ability, analytical thinker.
  • Excellent organizational skills, detail oriented and ability to multi-task.
  • Self-starter with well-developed interpersonal and influence skills.
  • Strong written, verbal, and presentation-based communication skills.
  • Must be a brand advocate with the ability to foster collaborative working teams.
  • Must have a proven and successful track record in establishing strong and long-term Customer relationships, being able to retain the highest-value relationships.
  • A suitable candidate will also have an ability to lead, develop, and motivate a team of account managers, leading them to the achievement or even surpassing of goals/targets.
  • The Head of Key Account Management must demonstrate high proficiency in Ms. Word, PowerPoint, and Ms. Excel, which are necessary for the creation of visually and verbally engaging reports and presentations for the senior sales management, clients, key stakeholders etc.
  • The Head of Key Account Management must also have a passion and genuine interest in consumer/market research as well as the insights that result from such analyses.
  • The Head of Key Account Management must have an ability to demonstrate an understanding of standard sales analyses and an ability to extract useful insights from raw data and information for the purpose of strategy creation, furthering key account agendas, and enabling the achievement of goals and targets.
  • He/she must be a committed and highly collaborative individual who values the input of colleagues and involves others in important decision making. He/she must demonstrate an ability to lead with a vision for establishing a healthy working culture in his/her team. The candidate must be likable and approachable making it easy for junior and collaborative personnel to follow him/her and enabling him/her to earn the trust of clients and senior sales personnel.

The benefits
The Benefits of joining i-Pay is that you get to experience vibrant growth first hand. Come and be part of this highly energetic, enthusiastic, positive team whose sole focus is on growth, growing personally as individuals, locally and globally as a trendsetter. We are big into a healthy and balanced lifestyle by encouraging healthy diets and activity. By joining i-Pay, you will further be part of weekly, monthly and annual recognition awards. 

Come and join in the fun with us! 

Thank You
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  • Location
    Melrose Arch , Gauteng
  • Department
    Business Development & Sales
  • Employment Type
  • Minimum Experience
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